ServiceTitan

What it is

Category DescField Service Management (FSM) platform. Provides cloud-based business management software for trades, integrating scheduling, dispatching, CRM, estimating, invoicing, payments, marketing, and reporting into an end-to-end operational system. ↗

Target UserResidential and commercial trade contractors across various sectors including HVAC, plumbing, electrical, roofing, pest control, garage doors, and lawn care/landscaping, ranging from growing small-to-midsize businesses to enterprise-level trade operations. ↗

OwnershipPublicly traded company (listed on Nasdaq under ticker TTAN since December 2024). ↗

Founded Year2007 ↗

Pricing & cost

Pricing ModelServiceTitan uses a custom, quote-only pricing model based on a per-technician (per-user) monthly subscription with a required 12-month annual contract. Tiered offerings include Starter, Essentials, and The Works (Enterprise), with pricing determined by company size, trade specialization, user count, and selected features. ↗

Typical CostPricing is not publicly listed on ServiceTitan's website. Industry benchmarks and contractor reports indicate monthly costs typically range from $245 to $500+ per technician per month ($245–$300/tech/month for Starter, $300–$400/tech/month for Essentials, and $400–$500+/tech/month for The Works/Enterprise). ↗

Api Or Integration FeesWhile standard core integrations (e.g., QuickBooks Online, select supplier procurement tools) are included with subscription plans, third-party software integration fees are reported at approximately $3,000 to $10,000 annually. Premium add-on modules (such as Marketing Pro, Phones Pro, Pricebook Pro, and Dispatch Pro) are charged separately, adding an estimated $50 to $150 per user monthly or $500 to $1,500+ per month per company. ↗

Implementation CostOne-time implementation and onboarding fees range from $5,000 to $50,000+ depending on company size and configuration complexity ($5,000–$15,000 for basic setups, $15,000–$30,000 for standard setups, and $30,000–$50,000+ for enterprise operations). Mandatory training programs can add $1,500 to $3,500 per seat in year one. ↗

API & data access

Has ApiYes ↗

Api TypeREST API (v2) supporting JSON data formats and authenticated via OAuth 2.0 client credentials grant flow. ↗

Api Access GatingGated access requiring account administration and portal registration. Integrations are included with a ServiceTitan subscription, but access must be requested via developer.servicetitan.io, where apps are created, scopes assigned, and connection approved in account settings. ↗

Api LimitationsStandard endpoints enforce a default rate limit of 60 calls per second per application per tenant; reporting endpoints enforce stricter rate limits (1–5 calls per minute per report). OAuth access tokens expire after 15 minutes. Granular permissions dictate View (read) versus Modify (write) access. Custom field updates require passing all existing fields to prevent overwriting unprovided values. ↗

Data Export OptionsManual export options via the UI include downloading report results in XLSX, CSV, and PDF formats. Scheduled automated batch exports are supported via a native CSV integration delivered to a user-provided SFTP server. ↗

Native AI features

Ai Features SummaryServiceTitan provides native AI capabilities built on its 'Titan Intelligence' (TI) engine, introduced in 2023, and its 'Atlas' conversational framework announced in September 2025. Shipped and native AI capabilities span AI Virtual Agent / Voice Agent (automated inbound phone booking and CSR workflows), Dispatch Pro / Dispatch Assist (algorithmic route and job allocation optimization), AP Automation (AI/OCR invoice ingestion and 3-way matching), Marketing AI (Ads Optimizer, Second Chance Lead summarization, automated review response generation), and Fleet Pro driver safety analysis. ↗

Ai DispatchShipped / GA: ServiceTitan offers 'Dispatch Pro' (formerly Smart Dispatch) and 'Dispatch Assist', an AI-powered dispatching and scheduling engine. It analyzes technician skills, historical conversion rates, ticket averages, drive time, and capacity constraints to automatically assign and continuously re-optimize job assignments for profitability and reduced travel time. ↗

Ai FinanceShipped / GA: ServiceTitan announced natively integrated Accounts Payable (AP) Automation in January 2026. The solution uses AI and Optical Character Recognition (OCR) to process vendor invoices from an automated inbox, generate bill drafts, and execute automated 3-way matching against purchase orders and receiving slips. It also includes an AI Invoice Summary Generator for customer billing communication and AI-driven waterfall logic for Integrated Financing. ServiceTitan does not offer native AI voice calling for overdue AR collection. ↗

Ai Assistant Or McpAI Assistant / Copilot: Announced in September 2025, 'Atlas' is ServiceTitan's native conversational AI co-pilot designed to answer operational queries, surface data insights, and perform tasks across the platform (rolling out across general availability and preview phases in 2026). MCP Server: ServiceTitan does NOT offer an official, native Model Context Protocol (MCP) server. MCP servers for ServiceTitan (such as community tools on npm/GitHub or viaSocket integrations) are third-party tools connecting LLMs to ServiceTitan REST APIs. ↗

Integrations & ecosystem

Accounting IntegrationsServiceTitan provides native connections to accounting platforms including QuickBooks Online, QuickBooks Desktop (Pro, Premier, Enterprise), Sage Intacct, NetSuite, Viewpoint Vista, Viewpoint Spectrum, and Xero, alongside support for general CSV exports. Integrations to specialized construction accounting systems like Foundation, ComputerEase, Acumatica, Sage 100 Contractor, and Sage 300 CRE are facilitated via third-party sync connectors. Native accounting integrations primarily function through API or batch exports originating from ServiceTitan. ↗

MarketplaceYes, ServiceTitan operates a public app marketplace and partner directory called the ServiceTitan App Marketplace. It allows users and partners to discover pre-built, certified third-party integrations and services organized into categories including Accounting & Tax, Suppliers & Procurement, Payments & Financing, Marketing & Leads, Fleet & GPS, and Job Tools. ↗

Unified Api SupportYes, ServiceTitan is supported by unified API platforms, specifically Agave (Agave API Connector / Agave Sync), which provides unified data endpoints to integrate ServiceTitan with external systems and construction accounting/ERP software like Foundation, ComputerEase, Sage 100 Contractor, Sage 300 CRE, Spectrum, and Vista. ↗

Accounting fit & implementation

Certified PayrollServiceTitan natively tracks prevailing wage rates and job labor codes, but full certified payroll reporting (e.g., WH-347 reporting for Davis-Bacon / union compliance) is supported via third-party marketplace partner integrations such as Inova Payroll and Miter. ↗

Accounting MethodServiceTitan operates and reports operational revenue on an accrual basis (tracking revenue when invoiced/performed) and relies on integrations with external accounting software (such as QuickBooks, Sage Intacct, or Acumatica) for full general ledger and cash-basis financial reporting. ↗

Wip Poc SupportServiceTitan natively supports Work in Progress (WIP) reporting and revenue recognition based on the percentage-of-completion (POC) method for long-term construction and commercial projects. ↗

Implementation TimeImplementation typically takes 3 to 6 months (12 to 16 weeks for standard enterprise implementations), though simpler migrations from pre-built platform templates can take 3 to 4 weeks. ↗

Requires ImplementerYes, ServiceTitan requires a paid implementation and onboarding service (ranging from $5,000 to $50,000+ depending on company size and complexity) delivered by ServiceTitan's professional services team or third-party implementation consultants. ↗

Adoption & market position

Market PositionServiceTitan is a leading cloud-based vertical SaaS platform and operating system for field service management (FSM) in trade and construction sectors, including HVAC, plumbing, electrical, roofing, and landscaping. Following its Nasdaq IPO (ticker: TTAN) in December 2024, the company holds a market capitalization of approximately $7.3 billion to $7.5 billion with trailing twelve-month revenue reaching $1.0 billion. It positions itself as the primary end-to-end platform for mid-market and enterprise trade businesses, combining CRM, field dispatching, ERP, payroll, and FinTech capabilities. ↗

Customer ScaleServiceTitan serves approximately 8,000 to 9,500 active contractor customer accounts across North America, including over 1,000 enterprise/mid-market customers with annualized billings exceeding $100,000. Its platform processes over $62 billion in annual Gross Transaction Volume (GTV) and manages over 100 million completed jobs annually. ↗

MomentumServiceTitan demonstrates strong growth momentum as a modern cloud platform, posting 24–25% year-over-year revenue growth, a net dollar retention rate over 110%, and gross dollar retention exceeding 95%. While some micro-contractors and small teams (under 5 technicians) switch to lower-cost, simpler competitors like Jobber or Housecall Pro due to high software fees ($250–$500/tech/month) and complex implementation, ServiceTitan continues to solidify its position as the market standard for growing, high-volume residential and commercial service operations through expansion in enterprise accounts and AI features. ↗