BuildOps

What it is

Category DescField-service management (FSM) platform, which also incorporates project management, scheduling, dispatch, asset tracking, quoting, and commercial invoicing capabilities. ↗

Target UserCommercial specialty contractors (primarily HVAC, mechanical, plumbing, electrical, refrigeration, and fire & life safety trades) ranging from mid-sized to enterprise operations (typically 5+ field technicians up to thousands of employees). ↗

OwnershipIndependent (Venture capital-backed; investors include Founders Fund, Next47, Meritech Capital, and Fika Ventures). ↗

Founded Year2018 ↗

Pricing & cost

Pricing ModelBuildOps pricing is not public (quote-only). It uses a tiered, per-user subscription model based on the total headcount of field technicians and office staff, tailored to the contractor's specific trades, company size, and required software modules (service, project management, or both). ↗

Typical CostAccording to industry analysis by fieldservicesoftware.io, all-in costs typically range from $200 to $400+ per user per month for commercial operations, targeting contractors with $10M+ in revenue. Third-party review site SelectHub lists an estimated starting price of $49 to $50 per user per month for basic features. ↗

Api Or Integration FeesSelectHub reports separate fees for custom API access, system integrations, and data migration. Additionally, features like project management tools (submittals, RFIs, change orders) or specialized service modules are structured as higher-tier plans or add-ons. ↗

Implementation CostBuildOps officially states that implementation and onboarding support are included with every custom plan. However, third-party reports (SelectHub, fieldservicesoftware.io) note that complex enterprise setups or data migrations can incur significant additional implementation fees depending on company size and workflow complexity. ↗

API & data access

Has ApiYes ↗

Api TypeREST ↗

Api Access GatingGated behind a paid enterprise customer contract; access is provided to active customers, software partners, and approved vendors. ↗

Data Export OptionsCustomizable platform reporting and dashboards with manual/scheduled report views, CSV data exports, and direct analytics access through Snowflake Data Warehouse Secure Share. ↗

Native AI features

Ai Features SummaryBuildOps provides native AI capabilities embedded across its platform under the brand 'OpsAI' (initially announced as 'AI for the Trades' in November 2023). OpsAI is integrated into service management, project management, sales, and financial workflows rather than functioning as a standalone chatbot. Shipped and general availability (GA) features include Smart Dispatch, Smart Recap, OCR asset nameplate scanning, Purchasing Document Scanner, AI invoice summaries, and Revenue Finder. ↗

Ai DispatchBuildOps offers native AI-powered dispatching and scheduling via 'Smart Dispatch' (released in Beta in April 2025 and integrated into OpsAI). The feature evaluates technician skill ratings (0–5 scale), certifications, live availability, starting/home location, and job site proximity to auto-match and rank recommended technicians on the drag-and-drop dispatch board. ↗

Ai FinanceBuildOps provides native AI finance and invoicing tools within OpsAI. Key GA features include AI Invoice Summaries (announced Nov 2023), which transform technician field notes and voice logs into clean, customer-ready invoice descriptions; the Purchasing Document Scanner, which uses OCR to extract line items from receipts, POs, and bills for three-way matching; and Revenue Finder, an AI analytics tool that flags unbilled work and potential revenue opportunities. ↗

Ai Assistant Or McpBuildOps offers an embedded field/office AI assistant named 'OpsAI Smart Recap' (launched July 2025, GA). Smart Recap allows field technicians and office managers to ask natural-language questions, retrieve site photos via chat, and automatically summarize daily job reports and asset service histories. BuildOps does NOT offer a native AI call handling/CSR system (relying on third-party integrations like Kickcall or Avoca), native AI plan takeoff software, or a native Model Context Protocol (MCP) server. ↗

Integrations & ecosystem

Accounting IntegrationsBuildOps natively connects to accounting and ERP systems including QuickBooks (Online and Desktop), Sage (including Sage Intacct), NetSuite, Viewpoint Vista, Viewpoint Spectrum, and Foundation. The integration between field service workflows and back-office financial systems is natively built into the platform, allowing bidirectional synchronization of job costs, invoices, purchase orders, time tracking, and payments. ↗

MarketplaceBuildOps maintains a public partner directory known as the BuildOps Partner Network. The directory lists certified implementation partners, native ERP connectors, and integrated technology partners across categories like fleet management, payroll, procurement, and field tools (including Azuga, Inspect Point, Kojo, Miter, Payabli, and Quadra). ↗

Unified Api SupportBuildOps offers a dedicated public REST API and Developer Center for custom integrations and webhook automation. Unified construction integration platforms such as Agave support BuildOps via middleware integrations to sync field operations data with backend ERPs like Sage Intacct. Merge.dev does not currently offer a pre-built unified API connector for BuildOps. ↗

Accounting fit & implementation

Certified PayrollBuildOps does not generate certified payroll natively. It captures labor hours and job codes, then exports data to integrated payroll systems or partners with Miter to natively handle certified payroll, prevailing wage, and union compliance. ↗

Accounting MethodBuildOps supports accrual accounting. It tracks operational cost and billing progress in real time and integrates bi-directionally with accrual-based construction ERPs and general ledgers (e.g., Sage, NetSuite, Viewpoint Vista/Spectrum, QuickBooks). ↗

Wip Poc SupportYes, BuildOps natively supports Work-in-Progress (WIP) reporting, percentage-of-completion tracking, projected cost-to-complete visibility, and over/underbilling analysis. ↗

Implementation TimeOnboarding and deployment typically take 30 to 60 days (1 to 2 months). ↗

Requires ImplementerDoes not require a third-party Value-Added Reseller (VAR). BuildOps assigns an internal, dedicated Implementation Manager and project team to lead data migration, workflow configuration, and ERP integration. ↗

Adoption & market position

Market PositionBuildOps is an AI-native, cloud-based operational software platform purpose-built for commercial specialty trade contractors (including HVAC, electrical, plumbing, and mechanical). It unifies service management, project oversight, dispatching, time tracking, and financial reporting into a single system that integrates with major ERPs. The company reached unicorn status with a $1 billion valuation following a $127 million Series C funding round in March 2025, bringing total raised venture capital to over $226 million. ↗

Customer ScaleBuildOps serves over 1,500 commercial specialty contracting companies across North America (the U.S. and Canada). ↗

MomentumRapidly growing and expanding. BuildOps is regarded as a modern, next-generation platform designed to replace legacy systems, disconnected spreadsheets, and tools historically optimized for general contractors rather than trade specialists. Its growth is driven by recent Series C funding ($127M in 2025) and ongoing product line expansion, including AI-driven predictive analytics and end-to-end commercial project management tools. ↗