ServMan

ServMan is a field-service management and accounting/ERP software solution, combining back-office general ledger accounting, inventory management, and job costing with field operations such as dispatching, scheduling, and work order management.

ServMan is built for mid-sized to enterprise-level residential and commercial field service contractors, primarily operating in HVAC, plumbing, electrical, and equipment maintenance trades.

Acquired; owned by WorkWave, a standalone software company backed by private equity firms EQT Private Equity and TA Associates. ServMan was originally developed by Cube Six, Inc., which was acquired by WorkWave in March 2018.

2001 (Cube Six, Inc. was founded in 2001; ServMan product origins date back to the mid-1990s)

ServMan by WorkWave uses a non-public, quote-only (sales-led) subscription pricing model customized according to company size, user count, and required functionality.

While pricing is quote-driven, software directory listings report a starting base price of $499.00 per month. Industry comparison benchmarks estimate user-based rates starting around $100 per user/month, typically ranging $80 to $150 per user/month depending on deployment size.

ServMan offers optional add-on modules purchased separately, including Call Tracking, ServiceBot AI chatbot, Client Survey, Call Escalation, Wireless Warehouse, and ServMan EDI modules, as well as API and third-party integrations (e.g., ADP, Avalara, GPS routing). Specific add-on pricing is quote-only.

ServMan (ServMan PRO by WorkWave) is an enterprise resource planning (ERP) platform designed for HVAC, plumbing, and electrical trade contractors. As of 2025-2026, ServMan offers essentially no native AI features within its core platform, relying instead on traditional rule-based automation, capacity-based logic, and custom scripting. Its primary AI-adjacent integration is ServiceBot by WorkWave, an embeddable AI chatbot integrated in April 2023 for website lead conversion and automated booking.

ServMan does not offer native AI-powered dispatching or scheduling. Dispatch and scheduling capabilities rely on user-configurable parameters, capacity-based queues, zone restrictions, and dispatcher-managed drag-and-drop boards rather than predictive machine learning or AI routing engines.

ServMan does not feature native AI invoicing, AI estimating, or AI AP/AR automation. Financial functions are executed via traditional general ledger accounting, rule-based automated recurring billing, batch invoicing, and standard payment processing.

ServMan does not offer a native internal AI copilot, virtual assistant, or Model Context Protocol (MCP) server. The platform's external AI presence is limited to the integration of ServiceBot by WorkWave (announced April 2023), a customer-facing e-commerce chatbot for online scheduling and lead capture.

ServMan does not maintain a public app marketplace or partner directory.

ServMan is not supported by unified-API platforms such as Agave or Merge.dev.

ServMan natively supports accrual accounting through a fully integrated General Ledger system, featuring Accounts Receivable, Accounts Payable, Inventory, and full balance sheet and income statement financial reporting.

ServMan onboarding and implementation typically take between 1 and 4 months (often cited as 4 to 6 weeks for standard setups, up to 4 months for complex configurations, data migration, and testing).

Yes, implementation typically requires paid professional setup services directly from WorkWave/ServMan or through certified partner implementers/VARs.

ServMan (ServMan PRO) is an enterprise resource planning (ERP) and field service management (FSM) platform owned by WorkWave. It targets mid-market and enterprise residential and commercial trade contractors in HVAC, plumbing, electrical, and mechanical fields, offering highly customizable operational tools, general ledger accounting, job costing, inventory management, and scheduling capabilities.