ServiceBridge

What it is

Category DescField service management software ↗

Target UserSmall and medium-sized businesses (SMBs) and franchise field service contractors across trades including HVAC, plumbing, electrical, pest control, and landscaping ↗

OwnershipAcquired by GPS Insight ↗

Founded Year2010 ↗

Pricing & cost

Pricing ModelTiered per-user, per-month subscription pricing based on user volume. Official pricing is quote-only on the ServiceBridge website, but third-party industry directories publish tiered per-user pricing. ↗

Typical CostTier 1 (1–25 users): $24.95 per user/month; Tier 2 (26–50 users): $22.95 per user/month; Tier 3 (51+ users): $19.95 per user/month. (SoftwareSuggest also reports a flat starting option of $50/month for fewer than 10 users). ↗

Api Or Integration FeesPublic API access and QuickBooks Online integration are standard features. Integrated payment processing (ServiceBridge Pay for credit card and ACH) features are sold separately with distinct monthly fees and processing transaction rates. ↗

Implementation CostInitial account setup and online onboarding resources (live online sessions, webinars, documentation) are included with subscription plans, but dedicated custom implementation fees are quote-only and not publicly disclosed. ↗

API & data access

Has ApiYes ↗

Api TypeREST ↗

Api Access GatingPublic API access must be enabled within the ServiceBridge account. Authentication is supported via API Users (using sessionKeys or Basic Authentication) or via OAuth Apps (using App Id and App Secret). API permissions are gated by the associated user's access role defined in Personnel Settings. ↗

Api LimitationsRate limits are enforced at 50 requests per second and 60,000 requests per hour per IP address. The API requires TLSv1.2 with specific supported ciphers. API methods (GET, POST, PUT, DELETE) and access levels inherit the read-only or read-write permissions of the associated personnel user account. OAuth access tokens expire after 1 hour (refresh tokens are valid for 30 days). ↗

Data Export OptionsManual data export to CSV files is available in-app via the 'Data Import/Export' feature for key entities, including Customer, Asset, and Products and Services data. ↗

Native AI features

Ai Features SummaryAs of 2025–2026, ServiceBridge (a field service management platform owned by GPS Insight) offers essentially no native AI features. The software focuses on core field service functionality and rule-based workflow automation rather than embedded generative AI, conversational agents, or machine learning models. ↗

Ai DispatchNone. ServiceBridge provides traditional scheduling and dispatching tools, including drag-and-drop calendars, skill- and location-based manual assignment, and interactive GPS map route views, but lacks AI-driven dispatching or predictive optimization. ↗

Ai FinanceNone. Billing, quoting, and estimating are managed through digital work orders, automated recurring invoicing schedules, mobile payment processing, and integrations with accounting platforms such as QuickBooks Online. There is no native AI estimating, automated AP/AR AI processing, or smart document extraction. ↗

Ai Assistant Or McpNone. ServiceBridge does not offer an AI assistant/copilot, automated AI voice or call handling/CSR tools, or a Model Context Protocol (MCP) server. ↗

Integrations & ecosystem

Accounting IntegrationsServiceBridge offers a native, built-in two-way sync with QuickBooks Online. It does not have native connections to other enterprise accounting software such as Sage Intacct or Foundation; connections to other systems require custom development via ServiceBridge's public API. ↗

MarketplaceServiceBridge does not maintain a public app marketplace or partner directory. Instead, it offers native integrations/plugins directly on its platform along with a public API for custom third-party connections. ↗

Unified Api SupportMajor unified-API platforms serving field service and SaaS integrations, such as Agave and Merge.dev, do not offer pre-built connector support for ServiceBridge. ↗

Accounting fit & implementation

Certified PayrollNot supported natively. ServiceBridge is a field service management tool focused on scheduling, dispatching, and invoicing, and does not provide native certified payroll, prevailing wage tracking, or Davis-Bacon WH-347 reporting. ↗

Accounting MethodServiceBridge is an operational FSM tool rather than a standalone general ledger software. It does not dictate the accounting method natively and relies on a two-way sync with external accounting software like QuickBooks Online, which supports both cash and accrual accounting. ↗

Wip Poc SupportNot supported natively. ServiceBridge does not offer native Work-in-Progress (WIP) tracking or Percentage-of-Completion (POC) revenue recognition accounting features for long-term contracts. ↗

Implementation TimeTypically hours to a few days or weeks. ServiceBridge is designed for straightforward SaaS implementation, with onboarding facilitated through vendor documentation, webinars, and live online sessions. ↗

Requires ImplementerNo. ServiceBridge is an out-of-the-box cloud platform and does not typically require a paid third-party implementer or Value-Added Reseller (VAR); onboarding is managed directly by the user/vendor. ↗

Adoption & market position

Market PositionServiceBridge is a cloud-based field service management (FSM) software designed for small-to-midsize trade contractors and franchise networks across industries such as pool service, pest control, cleaning, and landscaping. Founded in 2010 in Chicago, the company was acquired by GPS Insight (a private-equity-backed fleet tracking and FSM vendor) in January 2020 for an undisclosed sum. ↗

Customer ScaleData from market research platform 6sense estimates ServiceBridge's customer base at approximately 54 tracked companies (~0.17% market share in the field service management segment), serving small trade contractors and franchise networks such as Critter Control and Robertson Pools. ↗

MomentumServiceBridge is largely treated as a mature, lower-tier acquisition product within parent company GPS Insight's portfolio. It exhibits limited momentum and low review volume relative to modern market-leading trade software like ServiceTitan, Jobber, or Housecall Pro, with analysts categorizing it as a budget-friendly option for smaller operations rather than a rapidly scaling platform. ↗