ServiceBridge

Field service management software

Small and medium-sized businesses (SMBs) and franchise field service contractors across trades including HVAC, plumbing, electrical, pest control, and landscaping

Acquired by GPS Insight

2010

Tiered per-user, per-month subscription pricing based on user volume. Official pricing is quote-only on the ServiceBridge website, but third-party industry directories publish tiered per-user pricing.

Tier 1 (1-25 users): $24.95 per user/month; Tier 2 (26-50 users): $22.95 per user/month; Tier 3 (51+ users): $19.95 per user/month. (SoftwareSuggest also reports a flat starting option of $50/month for fewer than 10 users).

Initial account setup and online onboarding resources (live online sessions, webinars, documentation) are included with subscription plans, but dedicated custom implementation fees are quote-only and not publicly disclosed.

Yes

REST

Public API access must be enabled within the ServiceBridge account. Authentication is supported via API Users (using sessionKeys or Basic Authentication) or via OAuth Apps (using App Id and App Secret). API permissions are gated by the associated user's access role defined in Personnel Settings.

Rate limits are enforced at 50 requests per second and 60,000 requests per hour per IP address. The API requires TLSv1.2 with specific supported ciphers. API methods (GET, POST, PUT, DELETE) and access levels inherit the read-only or read-write permissions of the associated personnel user account. OAuth access tokens expire after 1 hour (refresh tokens are valid for 30 days).

As of 2025-2026, ServiceBridge (a field service management platform owned by GPS Insight) offers essentially no native AI features. The software focuses on core field service functionality and rule-based workflow automation rather than embedded generative AI, conversational agents, or machine learning models.

None. ServiceBridge provides traditional scheduling and dispatching tools, including drag-and-drop calendars, skill- and location-based manual assignment, and interactive GPS map route views, but lacks AI-driven dispatching or predictive optimization.

None. Billing, quoting, and estimating are managed through digital work orders, automated recurring invoicing schedules, mobile payment processing, and integrations with accounting platforms such as QuickBooks Online. There is no native AI estimating, automated AP/AR AI processing, or smart document extraction.

None. ServiceBridge does not offer an AI assistant/copilot, automated AI voice or call handling/CSR tools, or a Model Context Protocol (MCP) server.

ServiceBridge does not maintain a public app marketplace or partner directory. Instead, it offers native integrations/plugins directly on its platform along with a public API for custom third-party connections.

Major unified-API platforms serving field service and SaaS integrations, such as Agave and Merge.dev, do not offer pre-built connector support for ServiceBridge.

No. ServiceBridge is an out-of-the-box cloud platform and does not typically require a paid third-party implementer or Value-Added Reseller (VAR); onboarding is managed directly by the user/vendor.

ServiceBridge is a cloud-based field service management (FSM) software designed for small-to-midsize trade contractors and franchise networks across industries such as pool service, pest control, cleaning, and landscaping. Founded in 2010 in Chicago, the company was acquired by GPS Insight (a private-equity-backed fleet tracking and FSM vendor) in January 2020 for an undisclosed sum.