Kickserv

What it is

Category DescField-service management software providing job scheduling, dispatching, customer relationship management, estimating, invoicing, and payment processing. ↗

Target UserSmall to mid-sized home and field service contractors, primarily residential and light commercial, across trade sectors including HVAC, plumbing, electrical, cleaning, and handyman services. ↗

OwnershipAcquired subsidiary of EverCommerce Inc. (NASDAQ: EVCM), a publicly traded service commerce platform. ↗

Founded Year2006 ↗

Pricing & cost

Pricing ModelPublic flat-rate tiered subscription model per company based on user seat allowances. Offers monthly or annual billing (~20% discount on annual commitments), a 30-day free trial, and subscription discounts based on monthly online payment processing volume (Kickserv Kickback). ↗

Typical CostStart Plan: $75/month ($60/month billed annually) for up to 5 users. Run Plan: $149/month ($119/month billed annually) for up to 10 users. Scale Plan: $249/month ($199/month billed annually) for up to 20 users. ↗

Api Or Integration FeesQuickBooks Online and basic third-party integrations (Stripe, Mailchimp, Google Calendar) are included in standard tiers. QuickBooks Desktop integration requires a separate add-on fee of $50/month. Open API access is included without a separate published subscription fee. ↗

Implementation CostNo mandatory setup or implementation fee is publicly listed for standard tiers; onboarding is self-service during the 30-day free trial. ↗

API & data access

Has ApiYes — open public developer REST API with published documentation for programmatic data access. ↗

Api TypeREST ↗

Api Access GatingAPI access requires an employee API token, which is gated behind higher-tier paid plans (specifically noted as available on Premium plans). Authentication is handled via Basic Auth using this token. ↗

Api LimitationsDocumentation applies specifically to Version 2 of the Public API. Authentication relies on Basic Authentication with employee API tokens; changing an employee password invalidates and resets their token. Kickserv explicitly does not provide technical assistance or custom development support for building applications against the API. Specific rate limits or custom-field caps are not publicly documented. ↗

Data Export OptionsSupports exporting standard and custom report data directly to CSV format for analysis in Excel or other spreadsheet tools. Account owners can also initiate data exports within the Account & Billing administrative settings. ↗

Native AI features

Ai Features SummaryAs of 2025–2026, Kickserv offers no native, built-in artificial intelligence features. The software relies on standard rule-based field service automations (such as automated SMS/email customer notifications, job status tracking, and payment reminders) and connects with third-party AI voice receptionists (such as Kickcall and Goodcall) for AI call handling. ↗

Ai DispatchKickserv does not offer native AI-powered scheduling or smart dispatching. Scheduling and dispatching rely on traditional calendar interfaces, GPS tracking, and manual technician route assignments. ↗

Ai FinanceKickserv does not include native AI estimating, AI invoice processing, or automated AP/AR machine learning features. Financial workflow automation is strictly rule-based, offering automated invoice generation, online payment processing via Stripe, payment reminders, and QuickBooks sync. ↗

Ai Assistant Or McpKickserv has no native AI copilot, virtual assistant, or Model Context Protocol (MCP) server. AI call handling and receptionist functions are only available via external third-party integrations like Kickcall or Goodcall. ↗

Integrations & ecosystem

Accounting IntegrationsKickserv features native, bi-directional (two-way) integration with QuickBooks Online and QuickBooks Desktop (including Pro, Premier, Enterprise, Self-Employed, and Mac) to synchronize invoices, payments, contacts, and item lists. It does not offer native direct integrations for accounting platforms like Sage Intacct, Foundation, or Xero. ↗

MarketplaceKickserv maintains an ecosystem and partnerships directory on its website that lists native integrations (e.g., QuickBooks, Stripe, Mailchimp, Podium, Google) and partner discount offerings. It does not operate an open, self-serve third-party app marketplace or developer store. ↗

Unified Api SupportKickserv is not natively supported by construction and unified-API providers such as Agave or Merge.dev. Instead, Kickserv offers an open public API for developers to build custom integrations. ↗

Accounting fit & implementation

Certified PayrollNot supported natively. Kickserv captures basic technician time tracking and clock-in/clock-out hours, but it does not calculate prevailing wage rates or generate WH-347 certified payroll reports natively; payroll compliance must be processed in external payroll software or accounting systems. ↗

Accounting MethodKickserv is an operational field service platform rather than a full general ledger accounting software. It relies on two-way integration with QuickBooks (Desktop and Online) or Xero to manage revenue, invoices, and expenses under cash or accrual accounting methods. ↗

Wip Poc SupportNot supported natively for revenue recognition. Kickserv provides operational job status tracking and basic job costing reports for work in progress, but it lacks support for financial percentage-of-completion (POC) accounting or Work-In-Progress schedule calculations. ↗

Implementation TimeTypically takes a few days to a few weeks, with initial account setup taking minutes to hours using self-service onboarding checklists. ↗

Requires ImplementerNo. Onboarding is self-serve, guided by an in-app setup checklist, video tutorials, and customer support, without requiring a paid third-party implementer or Value-Added Reseller (VAR). ↗

Adoption & market position

Market PositionKickserv is a cloud-based field service management (FSM) software platform designed primarily for small-to-medium-sized trade and home service contractors, including HVAC, plumbing, electrical, and landscaping businesses. It offers core operational tools such as job scheduling, dispatching, estimating, invoicing, GPS time tracking, mobile access, and accounting integration with QuickBooks. — SoftwareConnect (https://softwareconnect.com)

Customer ScaleKickserv serves several thousand small business contractors and field professionals. In August 2023, parent company Norman's Dojo Inc. (Kickserv) was acquired by EverCommerce for approximately $15.0 million in cash, with SEC disclosures noting that Kickserv's financial results were not material to EverCommerce's overall consolidated revenue. — U.S. Securities and Exchange Commission (https://www.sec.gov)

MomentumKickserv is a legacy player with a long operational history—originally developed in 1994, web-released in 2006 as ServiceSidekick, acquired by ReachLocal/Gannett in 2014, bought back by its original founders in 2021, and acquired by EverCommerce in August 2023. While valued by small contractors for its low entry price, simplicity, and ease of use, it is generally considered an entry-level system; growing contractors frequently migrate away from Kickserv to more scalable, feature-rich platforms (such as ServiceTitan or Service Fusion) due to limitations in advanced CRM capabilities, custom job workflows, and reporting. — Homepros News (https://homepros.news) and SEC Filings (https://www.sec.gov)