ThermoGrid

What it is

Category Descfield-service management ↗

Target UserSmall to medium-sized residential and commercial contractors in service trades including HVAC, plumbing, and electrical. ↗

OwnershipAcquired by ECI Software Solutions in September 2020 (parent ECI Software Solutions is private equity-backed by Leonard Green & Partners and Apax Partners). ↗

Founded Year2007 ↗

Pricing & cost

Pricing ModelThermoGrid utilizes a user-tiered monthly subscription pricing model, alongside custom quote options for custom/enterprise requirements. ↗

Typical CostPublished plans start at $35/month for 1 user, $99/month for 5 users, $349/month for 10 users, and $759/month for 20 users, with additional users costing $58/user/month. Standalone per-user rates are also reported at $60 to $110 per user/month, with promotional pricing for unlimited users at $2,000/month. ↗

Api Or Integration FeesQuickBooks integration is included in base plans. Additional fees apply for extra add-on modules and services, including VoIP (priced by call volume), AI Receptionist, upgraded messaging, and Review Portal. ↗

Implementation CostUpfront implementation and startup fees are reported between $400 and $1,500. ↗

API & data access

Has ApiYes ↗

Api Access GatingAccessing ThermoGrid's integration capabilities requires generating and using an API key within the application. ↗

Data Export OptionsThermoGrid provides built-in operational and financial reporting dashboards, native automatic and on-demand data sync with QuickBooks (Online and Desktop), and a standard 30-day post-termination data export window prior to account deletion. ↗

Native AI features

Ai Features SummaryThermoGrid (a product of ECI Software Solutions) offers targeted native AI features, primarily focused on its GA 'Smart Dispatching' AI optimization algorithm and an optional 'AI Receptionist' add-on for phone/call handling. Outside of these specific capabilities, ThermoGrid relies mostly on traditional rule-based workflow automation (such as automated customer communications, flat-rate pricebook calculations, and QuickBooks synchronization) rather than deep generative AI or agentic frameworks. ↗

Ai DispatchThermoGrid features 'Smart Dispatching AI' (GA / Shipped, highlighted in ECI product releases in October 2023). The system uses AI logic to automatically analyze and rank available technicians for each service call, matching jobs based on technician skill set, real-time GPS location, schedule availability, and historical performance metrics. ↗

Ai FinanceThermoGrid has essentially no native AI for financial processing, AP/AR automation, or estimating. Billing, job costing, estimates, and invoices are handled via conventional workflow automation, flat-rate pricing wizards, and standard integrations with QuickBooks. (While parent company ECI Software Solutions announced embedded AI Invoicing in April 2026, it was launched for manufacturing ERPs like Deacom and JobBOSS², not natively for ThermoGrid). ↗

Ai Assistant Or McpThermoGrid offers an add-on 'AI Receptionist' feature (GA / Shipped) for phone call handling and customer intake as part of its upgraded VoIP and messaging tiers. However, ThermoGrid does not provide a native AI assistant/copilot for general software navigation/operations, nor does it host or integrate with a Model Context Protocol (MCP) server. ↗

Integrations & ecosystem

Accounting IntegrationsThermoGrid provides a direct, native accounting integration with QuickBooks (including QuickBooks Online, QuickBooks Online Advanced, and QuickBooks Desktop) to automatically or on-demand synchronize clients, estimates, invoices, and payments. It does not offer native integrations for construction/enterprise accounting systems such as Sage Intacct or Foundation Software. ↗

MarketplaceThermoGrid does not operate a public app marketplace or open developer directory. It maintains a curated list of trusted integration partners (such as QuickBooks, CardConnect, Twilio, SendGrid, and Shout About Us) on its official website. ↗

Unified Api SupportMajor unified-API providers such as Agave and Merge.dev do not offer connectors or support for ThermoGrid. ↗

Accounting fit & implementation

Certified PayrollNot supported natively or via dedicated add-ons; ThermoGrid provides basic technician timesheets and labor tracking, but lacks tools for Davis-Bacon compliance, prevailing wage rates, or certified payroll reporting. ↗

Accounting MethodThermoGrid is not a standalone accounting system; it performs job costing, invoicing, and deferred revenue tracking while offloading cash- or accrual-basis general ledger accounting to QuickBooks (Desktop and Online). ↗

Wip Poc SupportNot supported natively; ThermoGrid tracks flat-rate pricing, job costs, and invoicing, but does not provide Work-in-Progress (WIP) scheduling or percentage-of-completion (POC) revenue recognition. ↗

Implementation TimeOnboarding typically takes several days to a few weeks, consisting of system setup, workflow mapping, and role-based training. ↗

Requires ImplementerYes, onboarding typically requires paid implementation ($400 to $1,500 upfront fee) provided directly by the developer and its training partners (GridMaster Technologies / RISE Coaching). ↗

Adoption & market position

Market PositionThermoGrid is a cloud-based field service management (FSM) software platform built specifically for small to mid-sized residential service contractors, including HVAC, plumbing, electrical, and roofing companies. Founded in 2013 by former HVAC general manager Adam Cory, ThermoGrid was acquired on September 1, 2020, by ECI Software Solutions to expand ECI's Field Service division. The SaaS platform offers integrated operational tools including scheduling, AI-powered smart dispatching, flat-rate pricing models, inventory management, customer history, invoicing, and QuickBooks integration. Third-party provider data from Owler estimated ThermoGrid's annual revenue at $5.9M prior to acquisition. In the FSM software ecosystem, ThermoGrid occupies a mid-market position positioned above entry-level SMB applications (such as Jobber and Housecall Pro) and below enterprise platforms (such as ServiceTitan). ↗

MomentumThermoGrid is considered an actively updated, modern cloud platform rather than a legacy system contractors migrate away from. Following its acquisition, parent company ECI Software Solutions has continued investing in its development, launching a native mobile app for iOS and Android in October 2023 with offline synchronization, AI smart dispatching, and system upgrades delivering 99.9% uptime. Contractor evaluation software guides and user reviews on Capterra rate ThermoGrid favorably (4.4 out of 5 stars) as a strong solution for contractors seeking flat-rate pricing, inventory controls, and margin tracking, though user feedback highlights an initial setup and onboarding learning curve. ↗