GorillaDesk

field-service management

2013

Public, tier-based subscription pricing charged per technician schedule (route) per month. Unlimited admin/office users and mobile app access are included at no extra charge across all plans.

Basic plan starts at $49/month for 1 schedule ($50/month for each additional schedule). Pro plan starts at $99/month for 1 schedule ($50/month for each additional schedule). Growth plan starts at $149/month for 1 schedule ($50/month for each additional schedule). Annual billing offers 1 month free (pay for 11 months). A 14-day free trial is available without a credit card.

API access, QuickBooks Online, and Zapier integrations are included in the Pro ($99/mo) and Growth ($149/mo) plans without separate API fees. Optional add-ons include SMS text messaging ($5/month local line rental plus bulk message packages) and integrated VoIP phone service starting at $65/month per user.

$0. Implementation, onboarding, data migration, and ongoing customer support/training are provided free of charge with no setup fees or long-term contracts.

GorillaDesk provides built-in manual data export capabilities to Excel and CSV files. Users can export full customer lists via the Customers tab action menu, as well as generate and export individual reports covering sales, payments, revenue, invoicing, material usage, estimates, aging accounts, sales forecasts, and time tracking.

GorillaDesk offers native AI features focused primarily on conversational customer service, website building, and internal data analysis. Key native features include: 1) GorillaDesk AI Agents, a suite of customer service bots including SMS AI Agent (GA, Q4 2024), Customer Portal & Web Chat AI Agent (GA, Q1 2025), and VoIP AI Receptionist (Q1 2026) for 24/7 inquiry handling, lead capture, and job booking; 2) KONG AI (Beta, Q4 2025 / Q1 2026), a conversational AI analyst copilot for querying internal metrics, jobs, invoices, schedules, and customer records; and 3) Atrax AI (Q4 2025), an AI-powered website builder and blogging engine. GorillaDesk lacks native AI dispatching algorithms, AI estimating tools, AI AP/AR invoicing automation, and MCP server integrations.

GorillaDesk does not offer native AI invoicing, AI document/receipt OCR extraction, or automated AP/AR intelligence. Financial functionality is limited to rule-based automated recurring billing, trigger-driven auto-apply credits, payment term management, and payment processor integrations (Stripe and Square) with custom surcharge handling.

GorillaDesk does not have a public app marketplace or third-party partner directory. It provides a static directory listing of supported out-of-the-box integrations and Zapier connectors, alongside a company affiliate program.

Major unified API providers for construction and field service software, such as Agave and Merge.dev, do not currently offer pre-built connectors for GorillaDesk.

GorillaDesk is a bootstrapped, founder-owned field service management (FSM) software platform tailored primarily for small SMB trade contractors, particularly in pest control, lawn care, pool service, and cleaning (typically 1 to 10 technician trucks). Founded in 2012/2013 by Chris Moreschi in Boca Raton, Florida, the company remains unfunded with no outside venture capital or private equity backing, operating on a monthly per-route SaaS subscription model starting at $49/month.

GorillaDesk serves between 4,300 and 6,000 field service business customers, with approximately 95% of its client base located in the United States.