ServiceM8

ServiceM8 is a cloud-based field-service management (FSM) software application. It provides features for job scheduling and dispatching, digital job cards, on-site estimating and invoicing, mobile payment processing, client communications, and integrations with cloud accounting systems such as QuickBooks and Xero.

ServiceM8 is built for small trade contractors and home service businesses operating in residential and light commercial sectors. Typical trades include plumbing, electrical, HVAC, locksmith, cleaning, lawn care, pool service, and appliance repair. The product specifically targets sole proprietors and small teams of 1 to 20 staff, with product development optimized around Apple iOS devices (iPhones and iPads).

ServiceM8 uses a fixed tiered pricing model based on monthly job volume per company/business, rather than charging per user or per technician. All paid plans include unlimited staff/users. It also offers a Free plan limited to 1 user and 30 jobs per month.

ServiceM8 public pricing tiers in USD are: Free ($0/month for 1 user, 30 jobs/month), Starter ($29/month for unlimited users, 50 jobs/month), Growing ($79/month for unlimited users, 150 jobs/month), Premium ($149/month for unlimited users, 500 jobs/month), and Premium Plus ($349/month for unlimited users, 1,500+ jobs/month, with additional jobs charged at $0.20 per job).

REST API access is included in paid plans at no additional platform fee. Integrations via third-party developer partner add-ons range from free to paid. Custom API integrations built by certified partners are quoted separately as fixed-fee projects (typically starting in the low four figures). Additional optional add-ons include ServiceM8 Phone (from $19/month) and additional text messages at $0.10 per SMS.

Self-serve DIY setup is $0. Certified Partner-assisted setup and training packages are quoted separately by partners; however, ServiceM8 offers a Customer Success Fund rebate program that credits 100% of Partner setup and training expenses back to the customer's ServiceM8 subscription account as credits (up to a $2,000 rebate).

Yes

REST API (JSON formatted over HTTP using standard methods GET, POST, and DELETE) and a Webhooks API.

Documentation is publicly accessible. Developer access is available via free developer accounts. Authentication is handled using OAuth 2.0 for Public Applications/Add-ons or API Keys for Private Applications connecting to individual accounts. Access does not require a separate gated enterprise subscription tier.

ServiceM8 applies rate limits of 180 requests per minute and 20,000 requests per day per application per connected account (returning HTTP 429 on exceed). The REST API supports standard GET, POST, and DELETE HTTP commands. Webhook subscriptions are restricted to Public Applications implementing OAuth 2.0.

ServiceM8 is a cloud-based field service and job management platform tailored for small trade contractors and home service businesses (such as plumbers, electricians, HVAC technicians, and locksmiths) with sole operators up to 20 staff. Established in Darwin, Australia, the platform is distinguished by its iOS/Apple-centric, mobile-first workflow and deep integrations with accounting software such as Xero and QuickBooks Online.