Fergus

field-service management

Small to mid-sized trade contractors (such as plumbers, electricians, HVAC technicians, roofers, and builders) ranging from solo operators up to teams of 50+ employees.

Fergus uses a transparent, tier-based subscription model with monthly billing and no long-term lock-in contracts. Pricing scales by feature tier (Essentials, Professional, Enterprise) and user role types, including full software users, Timesheet-only users, and daily contractor users.

In the U.S., Fergus plans start at $31 per month for Essentials and $44 per month for Professional (with standard non-promotional per-user rates historically listed between $48 and $68 per user/month). Enterprise accounts for 10+ staff are custom quote-based. Additional user licenses include Timesheet Users from $26 per month and Contractor Users at $2.50 per user/day.

Fergus provides a public REST API (OAS 3.0) and native integrations with accounting software (Xero, QuickBooks, MYOB) included in subscription plans (third-party accounting subscriptions are billed separately). Specific add-on and transaction fees apply: SMS alerts cost $15 per 100 texts, compliance certificates cost $30/month (1-9 staff) or $80/month (10+ staff), and credit card processing via Fergus Pay carries a fee of 2.95% + $0.30 per transaction.

Standard setup and training start at $0, including a free 1-hour onboarding session led by a product specialist. Customized onboarding services and training packages for larger teams bill separately based on company scope.

Yes

REST

API access requires authentication using Personal Access Tokens (PATs) or OAuth 2.0 tokens generated via the Fergus Integration Centre / Developer Portal.

Enforces a global rate limit of 100 requests per minute per company across all endpoints. Exceeding the rate limit returns an HTTP 429 Too Many Requests status code along with x-ratelimit headers and a retry-after duration.

Manual CSV exports are supported for various standard reports within the web platform, including Customer Invoice Reports, Pay Summary Reports, and Supplier Documents Reports.

Fergus does not offer native AI-powered dispatching or automated AI route optimization. Scheduling and dispatching are performed manually using visual drag-and-drop calendar boards, group assignments, and GPS tracking.

Fergus provides native AI-powered supplier invoice automation (GA). The feature automatically reads and extracts data from uploaded supplier PDF invoices, even from non-integrated suppliers, to automate AP data entry, match materials to job cards, and update job costing.

Fergus does not offer a native AI assistant, AI copilot, AI call handling/CSR agent, or Model Context Protocol (MCP) server. While third-party integrations (such as Unbox AI) can connect externally to Fergus, no native AI copilot or MCP server exists within the platform.

Fergus maintains a public partner ecosystem directory and an in-app Integration Centre listing supported accounting platforms, estimating/takeoff tools (such as Groundplan), trade supplier integrations (e.g., Reece, Corys Electrical, Bunnings), payroll tools (Smartly), and Zapier.

Fergus is a job management solution rather than a general ledger application. It tracks job costs and billables on an operational accrual/cost-incurred basis, while delegating formal cash or accrual accounting methods to connected accounting packages (QuickBooks, Xero, MYOB).

Typically 3 to 6 weeks, though basic self-serve setup for small teams can take a few days to 2 weeks depending on data migration complexity.

No. A paid implementer or VAR is not required; Fergus provides self-serve onboarding and standard support, although third-party implementation consultants (e.g., TradiePad) are available as an option.

Fergus reports serving over 25,000 trade businesses globally across core markets including Australia, New Zealand, the UK, and North America, with over 10 million total jobs created on the platform.

Fergus is actively growing and positioned as a modern SaaS platform rather than a legacy system that contractors migrate away from. Founded in New Zealand, the company has expanded internationally, supported by a Series B funding round of over $15 million led by UK-based Octopus Ventures alongside Equity Venture Partners (EVP) and Microequities Asset Management (at a valuation reported near $100M). The company maintains product momentum with regular feature rollouts, such as mobile payments ('Fergus Pay' / Tap to Pay), enhanced field worker mobile apps, and direct supplier integration ecosystem expansions.