ServiceTitan Scheduling Pro

What it is

Category Descpoint tool ↗

Target UserResidential and commercial service contractors across trades including HVAC, plumbing, electrical, and home services. ↗

OwnershipAcquired (Parent: ServiceTitan) ↗

Founded Year2016 ↗

Pricing & cost

Pricing ModelQuote-only subscription model based on per-technician per month pricing with mandatory 12-month annual contracts. Scheduling Pro (formerly Schedule Engine) is sold as an optional paid 'Pro' add-on module with custom pricing. ↗

Typical CostPricing is not public and requires a sales quote. Third-party industry reports estimate base ServiceTitan pricing at $245 to $500 per technician per month across three tiers (Starter: ~$245–$300/tech/mo; Essentials: ~$300–$400/tech/mo; The Works: ~$400–$500/tech/mo). Scheduling Pro is custom-quoted as an add-on module; historical standalone Schedule Engine subscription pricing started at $250/month. ↗

Api Or Integration FeesServiceTitan charges separate fees for third-party software integrations and custom API connections, reported by industry analysis at $3,000 to $10,000 annually. ↗

Implementation CostServiceTitan charges a separate one-time implementation fee ranging from $5,000 to $50,000+ depending on team size and operational complexity ($5,000–$15,000 for small operations, $15,000–$30,000 for mid-size, and $30,000–$50,000+ for enterprise). Standalone Schedule Engine implementation fees historically ranged from $495 to $2,000. ↗

API & data access

Has ApiYes ↗

Api TypeREST API (ServiceTitan V2 API utilizes REST architecture with JSON response bodies and OAuth 2.0 authentication; real-time webhooks are also supported) ↗

Api Access GatingGated. API access requires an active paid ServiceTitan tier/package (e.g., 'The Works' or Legacy packages) and administrator permissions to register applications via the ServiceTitan Developer Portal. Public multi-tenant applications require review and approval by ServiceTitan, while private single-tenant applications require tenant-level administrator configuration and scope grants. ↗

Api LimitationsStandard endpoints are subject to a rate limit of 60 requests per second per application per tenant, while reporting endpoints are limited to 1 to 5 requests per minute per tenant. OAuth 2.0 access tokens expire after 15 minutes (900 seconds) with no refresh tokens provided. API content caching is restricted to a maximum of 24 hours without express permission. Scheduling Pro webhooks are event-limited (e.g., Session Completed and Qualified Abandoned Session). ↗

Data Export OptionsOn-demand and scheduled recurring reports exportable to CSV (.csv), Excel (.xlsx), and PDF formats from the ServiceTitan Reporting module; dedicated Scheduling Pro performance session data exports; manual comprehensive data exports available upon request via ServiceTitan support. ↗

Native AI features

Ai Features SummaryServiceTitan Scheduling Pro (formerly Schedule Engine, acquired by ServiceTitan in 2022 and fully rebranded/integrated as Scheduling Pro in 2024) is an omnichannel booking engine for trade contractors. Its native AI capabilities directly tied to customer interaction include the Titan Intelligence (TI) Chat Assistant and agentic SMS text booking for automated 24/7 job scheduling (announced Sept 2023 at Pantheon). Scheduling Pro itself relies primarily on real-time capacity rules and dispatch board configurations; broader AI functions like algorithmic dispatching, financial automation, and copilot capabilities are provided by companion modules in the ServiceTitan Pro suite (such as Dispatch Pro, Contact Center Pro, and Atlas AI). ↗

Ai DispatchScheduling Pro provides automated online self-scheduling and agentic SMS scheduling based on real-time availability rules, but does not perform AI route optimization directly. AI-powered dispatching is delivered via ServiceTitan Dispatch Pro (GA / Shipped, continuously updated through 2026), a separate add-on that uses machine learning algorithms (such as the Job Value Predictor) to recommend and assign technicians based on skill matching, GPS location, drive time, capacity, and revenue potential. ↗

Ai FinanceScheduling Pro captures payments and membership selections at the time of online booking, but does not contain native AP/AR, invoicing, or estimating AI within the Scheduling Pro tool. Financial AI automation is available across the parent ServiceTitan platform via Titan Intelligence and the Atlas AI engine (announced Sept 2025 at Pantheon 2025), which offer automated invoice reviews, commercial AR support, auto-filled RFIs/change orders, and integration error assistants. ↗

Ai Assistant Or McpAI Assistant/Copilot: ServiceTitan introduced 'Atlas' (an AI virtual co-pilot / sidekick) at Pantheon in September 2025 (GA/rolling out 2025–2026), designed to automate office workflows, dispatching, and field operations using natural language. MCP Server: ServiceTitan does NOT offer an official or native Model Context Protocol (MCP) server. MCP connectivity to ServiceTitan data is only available through third-party open-source community servers or middleware such as Zapier MCP. ↗

Integrations & ecosystem

Accounting IntegrationsServiceTitan Scheduling Pro (formerly Schedule Engine) feeds online job bookings directly into the core ServiceTitan field management platform. Accounting integrations for standard financial software—including QuickBooks Online, QuickBooks Desktop, Sage Intacct, Xero, and Viewpoint Vista—are natively built and maintained by ServiceTitan, alongside CSV export options. For specialized construction accounting systems like Foundation, ComputerEase, Sage 100 Contractor, Sage 300 CRE, Spectrum, and Acumatica, accounting syncs are enabled through third-party integration providers such as Agave Sync. ↗

MarketplaceServiceTitan maintains a public partner directory and app ecosystem called the ServiceTitan App Marketplace. The marketplace lists third-party tools, partner integrations, and extensions across categories including lead management, reputation, financing, field reporting, and booking/scheduling solutions. ↗

Unified Api SupportAgave provides unified API connector support for ServiceTitan (and Schedule Engine) via its Agave API and Agave Sync platforms, allowing developers to read/write customer, job, work order, invoice, and payment data. Standard horizontal unified API providers like Merge.dev do not offer native connectors for ServiceTitan or Schedule Engine. ↗

Accounting fit & implementation

Certified PayrollServiceTitan supports certified payroll and prevailing wage (Davis-Bacon) reporting via integrated payroll partners (such as Inova Payroll and Miter) rather than natively generating WH-347 reports directly in the system. ServiceTitan captures job classifications, prevailing wage rates, and field hours, syncing this data to partner payroll platforms to execute certified calculations and filings. ↗

Accounting MethodServiceTitan supports accrual accounting as well as cash-based, sales-basis, and completed-contract revenue recognition methods. ↗

Wip Poc SupportServiceTitan natively supports Work in Progress (WIP) reporting and the Percentage of Completion (PoC) revenue recognition method for project tracking. ↗

Implementation TimeServiceTitan onboarding typically takes 12 to 16 weeks (3 to 4 months), with larger or more complex enterprise deployments lasting 3 to 6 months or more. ↗

Requires ImplementerYes, onboarding typically requires dedicated implementation consultants and paid onboarding/implementation packages provided by ServiceTitan or certified third-party service partners. ↗

Adoption & market position

Market PositionServiceTitan Scheduling Pro (formerly Schedule Engine, acquired by ServiceTitan in June 2022) is a 24/7 omnichannel online booking and scheduling tool designed specifically for U.S. trade and home services contractors (e.g., HVAC, plumbing, electrical). It is offered as a premium native 'Pro Product' add-on module within ServiceTitan's field service management (FSM) platform, providing automated real-time dispatch matching, capacity control, and online customer booking. ↗

Customer ScaleServiceTitan serves over 12,000 active trade contractor customer businesses overall. Its Scheduling Pro and Live Services modules serve hundreds of home service companies across North America, driving approximately 20% of job bookings for participating contractors and capturing over 1.3 million total customer interactions, 460,000+ booking deployments, and 200,000+ new customer bookings. ↗

MomentumGrowing momentum as a core native platform. Following ServiceTitan's acquisition of Schedule Engine in June 2022, ServiceTitan modernized and deeply integrated the technology directly into its ecosystem under the name 'Scheduling Pro'. The original standalone Schedule Engine is now designated as a legacy tool from which contractors are migrating to the updated, natively embedded Scheduling Pro platform. ↗